Last updated: 26 August 2026
This Privacy Policy explains how Airport Transfer Singapore (“we”, “us” or “our”) handles personal data collected through airporttransfersingapore.com, our enquiry forms, booking channels and chauffeur services.
Operator details to add before publishing: replace “Airport Transfer Singapore” with the legal name of the operating entity and add its registered business address. Privacy questions can be sent to [email protected].
Personal data we collect
Depending on the booking or enquiry, we may collect your name, email address, telephone number, company or hotel, pickup and drop-off addresses, flight number, travel date and time, passenger and luggage details, accessibility or child-seat requirements, booking history, payment or invoicing details, and messages you send to us.
When you use the website, our hosting, security and analytics providers may process technical information such as IP address, browser, device, referring page and pages viewed. We do not ask you to submit sensitive personal data through the website.
How we use personal data
We use personal data to respond to enquiries and prepare quotations; create, confirm and manage bookings; coordinate chauffeurs, vehicles, flight monitoring and pickup instructions; process payments, invoices, refunds and cancellation requests; answer support, complaint, access and correction requests; protect the website and prevent fraud; and send service updates or marketing only where permitted and, for marketing, where we have the required consent.
We limit collection, use and disclosure to purposes a reasonable person would consider appropriate in the circumstances. We do not make providing a booking conditional on consent to unrelated marketing.
When we share personal data
We may share information needed to deliver a booking with chauffeurs, vehicle operators, dispatch or booking software, payment providers, hosting and security providers, professional advisers, insurers, and authorities where required by law. These providers may process data only for the service they provide to us and under appropriate confidentiality and security obligations.
If a booking requires an overseas service provider, we take steps required under Singapore’s Personal Data Protection Act 2012 (PDPA) to provide protection comparable to the PDPA.
Cookies, retention and security
The site may use essential cookies for security, session and booking functions. If we use analytics or advertising cookies, we will provide the choices available in the cookie notice or browser settings. We keep personal data only for as long as reasonably needed for the purposes described here, including booking, dispute, accounting, legal and safety records. When it is no longer needed, we delete, anonymise or securely dispose of it.
We use reasonable administrative, technical and physical safeguards appropriate to the data and the risks involved. No internet transmission or storage system can be guaranteed completely secure.
Your choices and PDPA requests
You may ask us to provide access to personal data in our possession or control and information about how it was used or disclosed in the preceding 12 months, correct an error or omission, explain or withdraw consent with reasonable notice, or stop sending marketing messages.
Send a request to [email protected] with enough information for us to identify the relevant booking. We may need to verify your identity before responding and may charge a reasonable fee for an access request where permitted.
If you receive marketing calls or messages to a Singapore telephone number, the Do Not Call Registry rules may also apply. Service reminders and booking communications are not marketing messages.
Data breach, changes and contact
If we discover a data breach, we will assess it and notify the Personal Data Protection Commission and affected individuals where notification is required by the PDPA.
We may update this policy when our services, providers or legal obligations change. For privacy questions, access or correction requests, contact [email protected]. Add the operator’s legal name, registered address and designated data-protection contact before the site goes live.